Authenticator Code Issues & Multi-Factor Authentication (MFA) FAQ

BIP Solutions: Authenticator Code Issues & Multi-Factor Authentication (MFA) FAQ

Q: My authenticator codes for BIP Solutions aren’t working. What should I do?

A:
If your authenticator codes aren’t functioning when trying to log into Delta (or other BIP Solutions platforms), please follow these steps:

1. Remove Existing Authenticator Entry
   • Open your authenticator app.
   • Delete the entry for BIP Solutions (or Delta/BIP, as named in your app).
2. Register a New Device
   • Go to the Delta login page.
   • Select “Register Another Device” during the login process.
   • Follow the instructions to link your authenticator app to your account again.

Note:
BIP Solutions does not have direct control over the authenticator app, so we’re unable to resolve issues inside the app itself.

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Q: Where can I find help setting up my authenticator for BIP Solutions platforms?

A:

• Detailed instructions for setting up your authenticator can be found at:
  competefor.com/mfa
• If you prefer a video guide, visit:
  delta-esourcing.com/mfa

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Q: What if I still can’t log in after following these steps?

A:

• Double-check that you have scanned the new QR code during registration and that your time settings on your device are correct.
• If issues persist after following the above guides, contact our support team with details of the problem. While we can’t fix issues in the app directly, we’re happy to assist with BIP Solutions account access or escalate persistent problems.

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Key Points:

• Always “register another device” if codes stop working—do not simply reinstall the app without re-registering.
• Support resources:
  • competeFor.com/mfa setup guide
  • delta-esourcing.com/mfa video guide
• BIP Solutions support cannot manage issues within your authenticator app, but we can help with your account setup and access.

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If you need further help, contact our support team.