Lasso Security FAQ
Welcome to the Lasso Security Frequently Asked Questions! Here you’ll find answers to the most common questions about our GenAI security platform, integration, support, and best practices.
General
What is Lasso Security?
Lasso Security provides comprehensive GenAI security and compliance solutions, enabling organizations to confidently adopt large language models (LLMs) and AI tools while safeguarding data, meeting regulations, and maintaining control over AI usage.
Who should use Lasso Security?
Our platform is designed for businesses incorporating AI and LLMs—especially those in regulated industries or with concerns about data leakage, prompt injection, or compliance.
Product & Integration
How do I get started with Lasso Security?
Simply contact our team to schedule a demo or request onboarding. We’ll guide you through integration, set up security policies, and provide technical support.
Which GenAI and LLM platforms does Lasso support?
Lasso is compatible with all major public, private, and open-source LLMs—including OpenAI (ChatGPT), Google Gemini, Anthropic Claude, and company-specific chatbots. For special integrations, our team will assist you directly.
Is there a browser extension or in-product wrapper?
Yes! Lasso offers an easy-to-install browser extension and a suite of in-app security wrappers, allowing employees to safely use GenAI tools while ensuring compliance and data protection.
Security & Compliance
What kinds of risks does Lasso help mitigate?
Lasso protects against AI-specific threats such as data leaks, prompt injections, unauthorized data sharing, and compliance violations. Our real-time monitoring and policy enforcement keep both internal and customer data secure.
Does Lasso help with regulatory compliance?
Yes! Lasso helps you comply with data privacy and AI regulations, such as GDPR, CCPA, and industry-specific standards, by enabling audit trails, usage monitoring, and customizable policies.
Support & Troubleshooting
How can I contact support?
Use our Contact Us form for all sales or support queries. Our expert team will respond as soon as possible.
Are live chat or phone support available?
Currently, all customer queries are handled via our web form or through official social media channels (see our LinkedIn and Twitter). For urgent requests, please specify your severity in the form.
Where can I find product documentation or onboarding guides?
Our customer success team will provide you with onboarding resources during setup. For additional documentation or technical guides, reach out via the support form.
Account & Billing
How do I manage my account or admin users?
Account admins can request user management changes (e.g., adding/removing users, updating permissions) through our support form. Advanced API-level management is available for enterprise clients by request.
Where can I access invoices and billing details?
Billing inquiries can be submitted via the support form and will be directed to our finance operations. Please include your company name and admin email for faster service.
Security Incidents
How do I report a security incident or suspicious GenAI activity?
Please contact us immediately through the support form. Include detailed information about the incident. A dedicated Lasso security expert will respond with follow-up actions.
Feedback & Feature Requests
How can I submit feedback or request new features?
We welcome your input! Please use the support form and select “Feature Request” or “Feedback” in your message. Our product team reviews all suggestions and will reach out if more information is needed.
Still have questions? Contact us anytime at lasso.security/contact-us — our team is here to support your safe adoption of GenAI!
Comments
0 comments
Please sign in to leave a comment.