Frequently Asked Questions (FAQ) – Zendesk

Frequently Asked Questions (FAQ) – Ferovinum Platform

Welcome to the Ferovinum Help Center! Here, we’ve answered common questions to help you get the most from our platform. If you can’t find what you’re looking for, please contact our team at info@ferovinum.com or call us on 020 7113 3447.

1. What does Ferovinum do?

Ferovinum unlocks cashflow and simplifies supply chains for wine and spirits businesses. We provide working capital financing secured against your maturing stock, helping you fund production, manage procurement, and accelerate growth—all from one intelligent digital platform.

2. Who can use Ferovinum?

We support producers, distillers, distributors, and merchants in the wine and spirits sector. Whether you’re a vineyard, independent bottler, or large-scale distributor, Ferovinum can help unlock tied-up capital and streamline your operations.

3. How do I get started with Ferovinum?

Visit our Contact Page to request a demo or more information. A member of our team will reach out to discuss your needs and guide you through the onboarding process.

4. How does your funding work?

We fund your stock—whether maturing in bonded warehouses, in production, or finished—turning it into a flexible working capital resource. There are no long-term contracts or minimum facility sizes. You can fund stock over custom periods, with transparent, pay-for-what-you-use pricing.

5. Can Ferovinum help with ongoing costs of production?

Yes! We can also fund finishing costs for work-in-progress inventories, including storage and packaging, so you don’t have to cut corners on quality or scale.

6. Which locations are supported?

Currently, Ferovinum works with UK-based businesses and partners, with select services in the EU and USA. We collaborate with bonded storage facilities, contract producers, and logistics providers across the UK.

7. How do I check the status of my funding or account?

Once onboarded, your account manager will provide timely updates on applications, inventory funding, and payment schedules. For quick questions, contact us via email or phone, or speak with your account manager directly.

8. What documents do I need to provide?

Common requirements include proof of inventory (e.g., warehouse receipts), company details, and basic compliance documentation. Our team will outline what’s needed for your particular arrangement.

9. Can I repay or adjust my funding early?

Absolutely. There are no penalties or hidden charges. Our platform is designed for flexibility—just reach out to your account manager to discuss changes.

10. Who can I contact if I have an issue?

Your dedicated account manager is your main point of contact for urgent matters. For general queries or technical support, email info@ferovinum.com or call our London office: 020 7113 3447.

Didn’t find your answer?
Reach us at info@ferovinum.com, and we’ll direct your question to the right expert!