Costa Coffee Professional FAQ

What is Costa Coffee Professional?

Costa Coffee Professional is the business-to-business branch of Costa Coffee, providing premium coffee solutions—including self-serve coffee bars, commercial coffee machines, and branded products—for offices, hospitality venues, convenience stores, forecourts, and more.

Who can partner with Costa Coffee Professional?

Costa Coffee Professional works with a wide range of clients, such as:

Offices & workplaces
Hotels & hospitality venues
Convenience stores & forecourts
Leisure venues (cinemas, gyms, etc.)
Universities & hospitals

If you want to serve Costa’s quality coffee to your customers, visitors, or team, they can help tailor a solution.

What coffee solutions are available?

Costa Coffee Professional offers:

Costa Express self-serve machines: Automated stations for barista-quality coffee, ideal for quick-service settings, 24/7 convenience, or reducing staff workload.
Costa Proud to Serve program: Provides professional bean-to-cup machines, coffee beans, branded cups, and marketing to embed Costa’s experience in your own outlet.
Costa Coffee products: Bulk beans, branded drinks, snacks, and merch for retail or hospitality.

What support does Costa offer to business partners?

Costa provides:

Comprehensive training (for you and your team)
Technical support and maintenance for machines
Marketing and promotional materials
Account management and business guidance

How do I get a Costa Express self-serve coffee machine?

You can fill out a contact form or call their team directly from the Costa Coffee Professional website. A team member will assess your business needs and recommend the ideal self-serve or machine solution.

Can I offer Costa Coffee in my own cafe or business venue?

Yes! With the Proud to Serve program, Costa supplies everything you need: the coffee, machines, cups, and even menu boards—so you serve authentic Costa drinks with full branding.

What types of products can I purchase from Costa for business?

Bean-to-cup coffee machines and self-serve bars
Costa-branded coffee beans, pods, and equipment
Iced and cold coffee products (e.g., iced lattes, frappes)
Branded cups, syrups, snacks, and more

Is delivery, installation, and servicing included?

Installation and training are part of the setup for professional partners. Technical servicing and ongoing maintenance are available with most machine contracts—details are specified during your business consultation.

Do staff need to be trained to use Costa Professional machines?

Most self-serve Express units are designed for easy, minimal-intervention use. For bean-to-cup machines with the Proud to Serve package, Costa delivers full training so your staff can master making Costa-quality drinks.

What are the sustainability and ethical practices of Costa Coffee Professional?

Costa is committed to sustainable sourcing (Rainforest Alliance Certified™ coffee), minimising environmental impact, and supporting local communities. They provide eco-friendly packaging and are actively reducing single-use plastics.

How do I contact Costa Coffee Professional?

Website: Contact form on Costa Coffee Professional page
Phone: Numbers available on the contact page
Email: Provided upon inquiry for tailored support

Still have questions?
Visit the Costa Coffee Professional page for the latest info, downloadable brochures, or to request a callback from a business advisor.