Frequently Asked Questions (FAQ)

Second Nature FAQ

What is Second Nature and how does it use AI for training?
Second Nature leverages generative AI to create immersive, adaptive role-play simulations. AI personas engage in dynamic conversations, evaluate knowledge, conversational style, and soft skills, delivering feedback and scoring within 45-90 seconds.

What training scenarios does Second Nature support?
The platform offers live role plays, pitch recordings, presentation-based simulations, and screen-sharing product demos. Scenarios include cold calls, product pitches, discovery calls, regulated script practice, and more—all customizable by industry or persona.

How can I create my own AI role plays?
Second Nature provides an easy-to-use Course Editor. You can upload existing materials, customize templates (like MEDDPICC, BANT, SPIN), or build scenarios from scratch. Define context, personas, structure, evaluation criteria, and more.

What languages are supported?
Training is available in 20+ languages (including English, Spanish, Portuguese, French, German, Japanese, and more), with feedback tailored to various accents and regional styles.

Is Second Nature secure and compliant?
Yes! Data is stored in secure, EU-based data centers using AES-256 encryption. The platform complies with GDPR, SOC 2, CCPA, and offers full control over data deletion. Customer data is never used to train AI models.

What integrations are available?
Second Nature integrates with major LMS and CRM systems (e.g., Cornerstone, Docebo, Salesforce, HubSpot), and supports SCORM, APIs, SAML SSO, and SCIM for user management.

What analytics and reporting features does it provide?
Users get instant, AI-powered reports with scores, dashboards for team and organizational analytics, proficiency heatmaps, and comparative analysis—supporting targeted coaching and developmental tracking.

How does scoring and feedback work?
AI evaluates both knowledge (content, topic coverage) and style (clarity, energy, pace), typically weighted 70/30. Managers can edit criteria, add manual assessments, and set passing thresholds.

What hardware or software do I need?
Second Nature is browser-based (Chrome, Edge, Firefox, Safari), with no installation needed. It works on desktops, laptops, and tablets with at least 10Mb/s internet speed. Microphone access is required; camera is optional for some modules.

Is Second Nature scalable for enterprises?
Yes! It’s designed for large organizations, reliably delivering up to thousands of concurrent trainings with uniform scoring and real-time feedback.

What implementation support is available?
Customers receive onboarding with a dedicated team, best practice workshops, five included training sessions, plus ongoing guidance, help resources, and quarterly business reviews for enterprise plans.