Frequently Asked Questions (FAQ)

1. What products does MOVSBIKE offer?

MOVSBIKE specializes in e-bikes, electric scooters, e-bike batteries, chargers, and accessories. Their product range includes foldable e-bikes, mountain e-bikes, city/commuter bikes, and various scooter models.

2. Where is MOVSBIKE based?

MOVSBIKE is an e-commerce platform primarily serving customers in the United States, with warehouses located in the US and partnerships providing global shipping in select countries.

3. What is the warranty policy on MOVSBIKE products?

Most electric bikes and scooters come with a manufacturer’s warranty, typically covering the frame, motor, and battery for 1–2 years. Warranty details can vary by brand and product. Customers are advised to check the warranty tab found on each product page or contact MOVSBIKE support for specifics.

4. How do I place an order?

Orders can be placed directly on movsbike.com by selecting your product, adding it to the cart, and completing the checkout process. Various payment options are available including credit/debit cards and, in some cases, financing.

5. How long does shipping take?

For in-stock products in US warehouses, standard delivery times are 3–7 business days. Delivery times may be longer for items that are back-ordered or shipped internationally.

6. Is shipping free?

MOVSBIKE typically offers free shipping within the US on most e-bikes, scooters, and large orders. Accessories and small items may have a shipping fee depending on the order total and destination.

7. Can I track my order?

Yes, tracking details are provided by email as soon as your order is dispatched. You can also log into your MOVSBIKE account to view current order statuses and tracking information.

8. What is the return policy?

MOVSBIKE offers a return period for most unused products, commonly 14–30 days from the delivery date. Returns must be authorized and some products may be subject to restocking fees. For full terms, see the Returns & Refunds policy on the MOVSBIKE website.

9. What if my item is damaged or defective?

If your product arrives damaged or develops a defect within the warranty period, contact MOVSBIKE customer service immediately with your order number, a description of the issue, and photos if possible. Customer service will arrange for repair, replacement, or a refund as per warranty terms.

10. How do I find replacement parts or accessories?

MOVSBIKE offers a range of batteries, chargers, tires, and other accessories compatible with its products. Check their “Parts & Accessories” category or contact support for help with specific models.

11. Is assembly required?

Most e-bikes and scooters arrive partially assembled. Assembly instructions are included in the package and online support (PDF manuals and videos) is available for reference.

12. How can I contact MOVSBIKE support?

You can use the “Contact Us” page on movsbike.com to get in touch via email or the contact form. Some products have dedicated technical support hotlines listed on their respective informational pages.