Your Guide to Estimated Arrival Times and Ordering

Streamlining Supplies for Costa Coffee: Your Guide to Estimated Arrival Times and Ordering with GXO Logistics

At GXO Logistics, we’re committed to ensuring Costa Coffee stores stay stocked with the products and supplies needed to deliver exceptional experiences—cup after cup. Whether you’re a store manager replenishing stock or preparing for a new promotional rollout, understanding how to place your orders—and when to expect them—helps you serve your customers better (and keeps those flat whites coming).

What Is Estimated Time of Arrival (ETA)?

Estimated Time of Arrival (ETA) is the expected date and time your order will reach your Costa Coffee store. ETA helps you:

• Plan Your Staffing: Know when deliveries arrive to schedule team members for unloading and organizing inventory.
• Manage Inventory: Monitor stock levels and order in advance, reducing the risk of running out.
• Stay Informed: Avoid surprises and communicate proactively with your team.

With GXO Logistics, ETAs are provided as soon as your order is placed and confirmed. Our real-time tracking systems update any changes—if there’s a traffic snag or weather delay, you’ll know right away.

How to Place Orders with GXO Logistics

Ordering your Costa Coffee supplies is quick and straightforward. Here’s how:

1. Log In to the GXO Portal

• Navigate to the GXO ordering portal using your store credentials.
• If you’re new or can’t access the portal, reach out to your Costa Coffee or GXO representative to get set up.

2. Build Your Order

• Browse or search for products—coffee beans, cups, lids, cleaning supplies, and more.
• Add items and quantities to your virtual cart. Helpful product information and recommended minimums are always available.

3. Review ETA and Confirm

• Before submitting, the order summary screen will show your preliminary ETA based on location, item availability, and order cut-off times.
• Review your order, make any changes, and confirm your submission.

4. Track Your Delivery

• After confirmation, you’ll receive an immediate email (and/or portal notification) with:
  • Order details
  • Estimated Time of Arrival
  • Live tracking link
• You can revisit the portal any time to check status and updates.

Need to Make Changes or Urgent Orders?

If you need to adjust an order or have an urgent delivery request (running low on oat milk before a busy Saturday?), use the “Modify Order” feature in the portal or contact GXO’s dedicated Costa support line. We’re here to keep you brewing without interruption!