Refund Policy | Brodheim

At Brodheim, we want you to be fully satisfied with your purchases. If you wish to request a refund, please read the following information and procedures.

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1. Conditions for Refund

You may request a refund in the following situations:

• Exercising your right of withdrawal (returns within the legal period of 14 days after receiving the item*).
• Receipt of a defective or damaged item.
• Receipt of the wrong item.
• Failure to deliver the order due to a reason attributable to Brodheim.

*Note: For items purchased in physical stores, different deadlines may apply, according to applicable law and purchase conditions.

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2. Procedures for Requesting a Refund

a) Online Purchases:

1. Contact our Customer Service through the form here or by email to [e-mail], providing:
   • Order number
   • Reason for the refund
   • Contact information
2. Wait for our reply with instructions on how to return the item.
3. Send the item in the same condition as received, with original packaging and labels.
4. After the item is received and verified at our facilities, the refund will be processed.

b) In-Store Purchases:

1. Go to the store where you made the purchase, presenting the item and the purchase receipt.
2. The store team will inform you about internal procedures and timelines.

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3. Refund Timeframe and Method

• Refunds are processed within 14 days after the item is received and verified.
• The refund will be made using the same payment method used in the purchase, unless agreed otherwise.
• If the item shows signs of improper use, Brodheim may refuse the refund or deduct an amount reflecting the depreciation.

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4. Exceptions

Refunds/returns are not accepted in the following cases:

• Customized items or items made according to the customer’s specifications.
• Personal hygiene items, lingerie, and accessories that cannot be returned for health reasons.
• Gift cards and vouchers.

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5. Customer Support

If you have any questions about the refund process, please contact us through our Customer Service or check our Terms and Conditions here.

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Your satisfaction is our priority!