Knokcare Frequently Asked Questions (FAQ)

1. About Knokcare

Q: What is knokcare?
A: knokcare is an all-in-one digital health platform providing telemedicine and care orchestration services. We connect patients, healthcare providers, insurers, and labs through secure video consultations, integrated scheduling, and a personalized digital patient journey.

2. Account & Login

Q: I can’t log into my knokcare account. What should I do?
A: Click “Forgot Password” on the login page to reset your password. If you still have trouble, contact our support team at tech.support@knokcare.com.

Q: How do I create an account?
A: Depending on your care provider or insurer, you can receive an invite link by email or register on our homepage. If you are unsure, your healthcare provider can assist you.

3. Appointments

Q: How do I schedule or reschedule a teleconsultation?
A: Log in to your account and select “Book Appointment.” To reschedule, go to your appointment list and choose “Reschedule.” If you need help, contact support for assistance.

Q: I missed my appointment. What should I do?
A: Log in and reschedule, or reach out to our support team for further options.

4. Video Consultations

Q: What technology do I need for a video consult?
A: You need a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection. We support Chrome, Firefox, Safari, and Edge browsers.

Q: My video consultation isn’t working. What can I do?
A: Try refreshing your browser, closing unused tabs, or switching devices. If issues persist, contact tech support.

5. Medical Records & Documentation

Q: How can I access my medical records, prescriptions, or lab results?
A: Log in to your account and select “My Health Records” or the equivalent section for results and documents. Contact support if you do not see your documents.

Q: Is my health data secure?
A: Yes. knokcare complies with GDPR and Portuguese data protection standards. All data is stored securely and is only accessible to authorized users.

6. Billing & Insurance

Q: How do I pay for my teleconsultation?
A: Payment methods depend on your provider or insurer. If payment is required, billing will appear in your account after the consultation. Contact billing support for questions.

Q: Will my insurance cover knokcare services?
A: Many insurers partner with knokcare. If you are unsure, check with your insurance provider or with your care manager within the knokcare platform.

7. Technical issues

Q: Where can I get technical support?
A: Email tech.support@knokcare.com or call +351 935 119 088 (Portugal). Please provide a short description of the issue and your account email for faster resolution.

8. Platforms & Languages

Q: Is knokcare available in my language?
A: knokcare supports Portuguese and English; other languages may be available depending on your provider.

Q: What devices can I use?
A: Any smartphone, tablet, or computer with a web browser.

9. Privacy, Security & Compliance

Q: How is my privacy protected?
A: knokcare adheres to strict privacy and security legislation, including GDPR. Data is encrypted and never shared without consent.

10. Feedback & Contact

Q: How can I submit feedback or a complaint?
A: Use the feedback form on our website or email panacea@knokcare.com. For urgent issues, use our phone support.

Q: How do I contact knokcare support?
A:

General Inquiries: panacea@knokcare.com
Technical Support: tech.support@knokcare.com
Phone (Portugal): +351 935 119 088