ActiveOps empowers you with the tools and transparency needed to monitor your submitted incidents every step of the way. Whether you’re troubleshooting an integration, reporting a bug, or requesting technical assistance, staying informed about your ticket’s progress is essential for productivity. This guide explains how to track your incident’s status, understand ticket stages, and anticipate resolution timeframes through the ActiveOps Zendesk-powered support portal.
Accessing Your Incident Tickets
Log in to the ActiveOps Support Portal using your credentials.
Click your profile icon or name in the top-right corner.
Select “My Activities” to view all your submitted incidents/tickets.
Understanding Ticket Statuses
Open: Your incident is new or awaiting a response from ActiveOps support.
Pending: Support is waiting for your input—check for our update.
On-hold: The incident is being investigated internally by our team.
Solved: Your incident has been successfully resolved by ActiveOps.
Receiving Updates and Expected Timelines
You’ll receive notifications via email when your ticket is updated, including requests for information and status changes. ActiveOps aims to provide an initial response within one business day, with regular progress updates thereafter. Complex incidents may require further investigation, but you can always view real-time status under “My Activities.”
Conclusion: Stay Informed, Stay Productive
Tracking your incident tickets in the ActiveOps support portal ensures you’re always informed and in control. Use these steps to stay up-to-date, optimize your experience, and minimize downtime, knowing that our data-driven support team is committed to delivering operational excellence every time you need assistance.
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