Reporting bugs or incidents in ActiveOps ensures rapid issue resolution and system reliability. This guide walks you through the process for submitting incident or bug reports via the ActiveOps platform or dedicated support channels. Learn what information our team needs to triage and resolve issues efficiently, ensuring minimal operational disruption and maintaining peak productivity across your digital operations environment.
When to Report an Incident or Bug
- Unexpected system errors impacting normal workflow
- Interface malfunctions or data inconsistencies
- Integration failures with connected systems (e.g., reporting, APIs)
- Performance degradation or accessibility issues
How to Submit a Bug or Incident Report
- Go to the ActiveOps Help Center or launch the in-app support widget.
- Select 'Report an Issue' or 'Submit a Bug'.
- Provide a concise summary and detailed description of the problem.
- Attach relevant screenshots, logs, or error messages.
- Include your contact details and urgency level.
Key Information for Efficient Triage
- Steps to reproduce the issue, including browser or app version
- Screenshots or error codes
- Impact on your team or workflow
- Any recent environmental or configuration changes
Tracking Your Reported Incidents
After submitting your report, you will receive a tracking ID. Use this ID within the Help Center or via email updates to follow the progress, communicate with our support engineers, and receive timely status updates until resolution is achieved.
Conclusion
By providing detailed and accurate information during bug or incident reporting, you help ActiveOps maintain optimal system performance. Prompt reporting streamlines resolution, enabling your organization to fully benefit from our AI-powered digital operations management and best-in-class decision intelligence tools.
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