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Alda Caldeira
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Recent activity by Alda Caldeira-
How do I contact Customer Services?
More information on Christmas delivery dates can be found here. Many frequently asked questions can be answered quickly by visiting our Help Centre. Alternatively, there are multiple ways we can he...
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When does your Winter Sale end?
Benefit from up to 40% off selected lines in Womenswear, Menswear, Fashion, Accessories, Jewellery, Home and Liberty London, and up to 30% off sale lines in Beauty. The Winter Sale is available unt...
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Where can I buy a gift coin?
You can purchase gift coins in-store only by visiting Customer Services on floor 3. Gift coins can be purchased in values of £10, £25 and £100 until stocks last.
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Where can I buy a gift card?
You can purchase gift cards on our website. You can also buy physical gift cards in-store by visiting Customer Services on floor 3. The minimum amount you can purchase a gift card is £10, and the m...
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Where is my refund?
Refunds will be processed back to your original payment method within 14 days of us receiving the returned items. Please note delivery charges will not be refunded. Refunds may take slightly longer...
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What is your Christmas returns policy?
We have extended our normal returns policy over the festive period for both in-store and online purchases. Purchases made from the 1st November can be returned up until 31st January 2025. All retur...
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How do I return an online order? (UK)
To use our free returns service, you'll need to create a DPD label. Print it out, attach it to your parcel (ensuring old labels are removed) and take it to a DPD pick-up location. If there isn't a...
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Can I collect my order?
Our in-store collection service is available for most online orders. If an item is not available for collection at our store, you will be unable to select this service when completing your order. ...
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How can I track my order? (International)
Once we have picked and shipped your items, you'll receive an email from us confirming your order. After this, our partners at Global-e will be responsible for future notifications and for deliveri...
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How can I track my order? (UK)
Once we have shipped your items, you'll receive an email from us confirming your order followed by a separate email from our courier partners containing delivery and tracking information. You can t...