Refunds: Everything You Need to Know

Refunds at Baktotaal.nl: Everything You Need to Know

Understanding Our Refund Policy

At Baktotaal.nl, we want you to be fully satisfied with your shopping experience! If something isn’t quite right with your order—whether the product doesn’t meet your expectations, arrives damaged, or you simply changed your mind—you have the right to request a refund subject to our return conditions.

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When Can I Request a Refund?

You are eligible for a refund in the following cases:

• You return the product within 14 days of receipt.
• The product is unused, complete, and in its original packaging.
• You received the wrong item, or your order arrived damaged.

If you have been unable to use our service as expected, please reach out to our customer service with a brief explanation so we can help resolve the issue and determine if a refund is appropriate.

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How to Request a Refund

1. Contact Customer Service: Reach out via email at [e-mail] or call us at [phone]. State your order number and the reason for your refund request.

2. Return the Product: If your request is related to a physical product, fill out our Return Form and include it with your return package. Send your return to:

   Baktotaal Bouwhuis Returns
   Klavermaten 61
   7472 DD Goor
   Netherlands

3. Keep Your Proof of Shipment: Save the shipping receipt until you have received confirmation that your return has been processed.

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Processing Your Refund

• Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed as soon as possible—usually within 14 days—using the same payment method you used for your original purchase.
• If you haven’t received your refund within 14 days after confirmation, please contact our customer service for assistance.

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Exceptions

Certain products or situations may not be eligible for refunds, such as:

• Items that are not in original, unused condition
• Perishable goods or items customized to your order (unless faulty)
• Requests made after 14 days from receipt

Please review our general terms and conditions for detailed information.

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We’re Here to Help

If you have any questions or concerns about refunds, don’t hesitate to get in touch! Your satisfaction is our top priority, and we aim to resolve issues promptly and fairly.

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The Baktotaal.nl team wishes you happy (and worry-free) baking!