Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) for Cubic Telecom

1. How do I activate my Cubic³ data plan in my vehicle?

To activate your Cubic³ data plan, log into the Cubic³ portal with your account credentials. Select your vehicle, follow the on-screen instructions, and choose your preferred data package. Activation usually completes within a few minutes. For detailed steps, see our “Activating Your Vehicle Data Plan” article below.

2. How can I check my data usage or remaining balance?

Log into your Cubic³ portal online or via the mobile app. Your current data usage and remaining allowance will be displayed on your dashboard. You’ll also receive notifications when you approach your usage limits.

3. What should I do if my vehicle cannot connect to the internet?

First, ensure your SIM card is properly installed and your subscription is active. Try restarting your vehicle’s infotainment system. If connectivity is still unavailable, check coverage availability in your area and verify that your data plan is valid. Persistent issues can be reported using our support form or by contacting our support team.

4. Can I use my Cubic³ data plan while traveling in other countries?

Yes! Most Cubic³ data plans include roaming in a wide range of European countries and beyond. Coverage areas and roaming terms depend on your specific plan. For more information, consult the “International Roaming and Coverage” article.

5. How can I update my payment information or renew my subscription?

Payment information can be updated at any time in the Cubic³ portal under the “Billing” or “Payments” section. For renewals, ensure your payment method is valid; subscriptions usually renew automatically.

6. What support options are available, and what are your hours?

Our support team is available via online form, email, and telephone. Standard support hours are Monday to Friday, 9:00 am–6:00 pm (local time). For urgent matters outside these hours, please see our emergency contact instructions on the support page.

Activating Your Vehicle Data Plan

Getting Started with Cubic³ Connectivity

Log in to the Cubic³ portal.
Enter your login credentials (or create an account if you’re a new user).
Select your vehicle from the list or add your vehicle using its VIN.
Choose the data plan that fits your needs.
Follow the step-by-step activation instructions.
Once activation is complete, your vehicle should have internet access within a few minutes.

For problems during activation, check that your payment method is valid and that your vehicle is in an area with good mobile reception.

Troubleshooting Connectivity Issues

If Your Vehicle Can’t Connect to the Internet:

Make sure your data plan is active and not expired.
Check that the SIM card is correctly installed (consult your vehicle manual).
Restart your vehicle’s infotainment system.
Move to an area with better coverage if you’re in a low-signal zone.
Still no luck? Contact Cubic¹s support team for personalized help.

International Roaming and Network Coverage

Understanding Roaming with Cubic³

Cubic³ data plans usually cover a wide range of European countries and select international destinations. Before traveling, confirm your coverage area by logging into your portal or checking your plan’s details.

No additional setup is usually required for roaming.
Data usage outside covered countries may incur extra charges.
If you experience loss of connection abroad, restart the infotainment/telematics system after crossing borders.

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