At 1KOMMA5°, we want your billing and payment experience to be as smooth as your transition to clean energy. Here’s how it all works, what to expect, and how to get quick answers if anything seems unclear.
How and when do I receive my invoice?
Invoices are sent to your registered email address after the installation is completed or when a service has been provided. Please check your inbox (and spam folder, just in case!) for an email from us with your invoice attached as a PDF.
What payment methods do you accept?
We currently accept payments by:
- Bank transfer (details included on your invoice)
- Swish (where available)
- Credit card (for some services—check your invoice for a payment link) For larger projects, partial payments or installments may be possible based on your agreement—ask our sales or finance team for details.
Can I get a copy of my invoice?
Absolutely! If you need a new copy of any invoice, simply email faktura@1komma5.se with:
- Your name and customer/order number
- The address of your installation or the approximate date of your project We’ll email your invoice typically within one business day.
My invoice looks different than my offer—why?
Some common reasons include:
- Final scope of work expanded (for example, you approved extra options during installation)
- Differences in VAT rates (if applicable)
- Adjustments for rebates, grants, or subsidies processed at the final billing stage If you have questions about any line item, just reply to your invoice email or write to faktura@1komma5.se for a detailed breakdown.
How do I update my billing information?
To update your contact information, billing address, or payment details, please email our billing team (faktura@1komma5.se) or call our customer service line. Be sure to include your name and order number for faster service.
What happens if I miss a payment or need extra time?
If you are unable to pay your invoice by the due date, contact us as soon as possible—we’re here to help! In many cases, we can offer a brief extension or work with you to find a solution.
Missed payments may incur a reminder fee in accordance with Swedish law.
Who do I contact for billing support?
For any billing- or invoice-related question, email us at faktura@1komma5.se or reply to your invoice email.
We respond to most billing queries within two working days.
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