Frequently Asked Questions

1KOMMA5° FAQ Articles

1. How Do I Schedule or Reschedule My Installation?

Q: How can I book, change, or cancel my installation date?

A:
You can schedule your installation date by replying to your installation confirmation email or by contacting our customer service team via phone or email.
If you need to reschedule, please provide your order number and preferred dates. Our team will work with you to accommodate your request. To cancel, contact us as soon as possible to avoid unnecessary costs.

2. What Should I Do If My System Isn’t Working Properly?

Q: My solar system/inverter/battery is not working. What steps should I take?

A:
Try the following steps:

Check your installation manual for troubleshooting steps.
Make sure your main circuit breakers are in the “ON” position.
If your inverter or system shows a red or yellow light, note any error codes displayed.
Contact our support team using our support portal or call us, quoting your customer number and error code (if available).
Most issues are resolved quickly, and our team will guide you through any necessary next steps.

3. Where Can I Find My Invoice or Billing Information?

Q: I need a copy of my invoice or have a billing question. Where do I go?

A:
All invoices are sent by email upon completion of your installation or support work.
If you can’t find your invoice, check your spam or promotions folders, or request a copy by emailing our billing department at faktura@1komma5.se with your customer or order number.
For billing questions, please include:

Invoice number
Details of your inquiry
Our accounts team will respond within two working days.

4. How Do I File a Warranty Claim?

Q: My installation is still under warranty—how do I make a claim?

A:
Visit our support page and scroll down to “Felanmälan” (Fault Report). Complete the online form, including as much detail as possible.
Please provide:

Your customer number
Description of the issue
Product serial numbers (if available)
Photos or error messages (if possible)
We’ll confirm receipt and keep you updated throughout the process.

5. I’ve Moved Into a House with a 1KOMMA5° Installation. What Should I Do?

Q: How do I take over an existing 1KOMMA5° system in my new home?

A:
Congratulations on your new home! Please send us your name, address, move-in date, and the previous owner’s information to kundservice@1komma5.se.
Our team will update the system’s records, provide you with new documentation, and walk you through how to access your customer portal.

6. How Do I Contact Support?

Q: What’s the best way to get help from 1KOMMA5°?

For urgent technical issues: Call our hotline (see Contact Us).
For all other matters: Use the contact form on our support page, email support@1komma5.se, or reply to any of our automated emails.
Be sure to include:
- Name, order/customer number
- Nature of your request
  We aim to respond within one working day.

7. Can I Expand or Upgrade My Existing System?

Q: I want to add more solar panels or battery storage. What’s the process?

A:
Please contact our sales team at info@1komma5.se with your current installation details and your requested upgrade.

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