Resolving Integration Problems (e.g., Data Feed Issues)

Seamless integration between ActiveOps and third-party systems is crucial for real-time, data-driven decision intelligence. Occasionally, integration or data feed issues can disrupt your analytics, productivity metrics, or reporting. This guide provides a clear, stepwise troubleshooting workflow for resolving common ActiveOps integration issues, plus best practices and escalation steps for persistent problems.

Identifying the Type of Integration Issue

Begin by diagnosing the scope and nature of the problem. Determine if the integration is fully down, lagging, or intermittently failing. Check for:

• Missing, incomplete, or outdated data feeds in ActiveOps dashboards.
• Error or warning messages within ActiveOps or third-party platform.
• Operational performance impacts (e.g., delayed reporting, productivity data gaps).

Step-by-Step Troubleshooting

1. Confirm connectivity between ActiveOps and the third-party system. Check network/firewall settings and system availability.
2. Verify data source authorizations and permissions both in ActiveOps and the external application.
3. Check integration logs in the ActiveOps Admin Portal for error messages or synchronization timestamps.
4. Re-run the integration or data sync manually if this feature is built into your environment.
5. Review recent changes or updates to either system that could disrupt API compatibility or credentials.

Best Practices to Prevent Future Issues

• Schedule periodic health checks on integrations and review alerts proactively.
• Maintain updated, secure credentials for all data feeds.
• Document integration dependencies and processes within your operations playbook.

When and How to Escalate to ActiveOps Support

If issues persist after troubleshooting, collect relevant error details and log files. Open a ticket with ActiveOps Support through your support portal. Include a summary, error screenshots, and impact assessment for fastest resolution. Track ticket progress via Zendesk for up-to-date status and communication.

Conclusion: Maintain Reliable Integrations

A rigorous troubleshooting approach helps ensure ActiveOps delivers uninterrupted, actionable decision intelligence. By following these best practices and knowing when to escalate, your operations stay data-driven, productive, and agile. For persistent or complex issues, ActiveOps Support offers escalated investigation and personalized recommendations.