AOM (Active Operations Management) Methodology Overview – Zendesk

ActiveOps thrives on operational excellence and data-driven decision making, underpinned by our proprietary AOM (Active Operations Management) methodology. This proven approach leverages fifteen years of operational data, blending AI insights with human expertise to drive productivity, optimize capacity, and foster continuous improvement in service operations. Here’s a high-level overview of AOM’s core components and their practical impact for innovative enterprises.

What Is AOM (Active Operations Management)?

AOM is ActiveOps’ structured methodology for performance optimization in service environments. By seamlessly integrating people, processes, and technology, AOM empowers organizations to boost productivity, unlock hidden capacity, and achieve agility. It aligns teams around shared goals, continually improving service delivery across finance, insurance, BPO, and healthcare sectors.

Four Pillars of AOM

Planning: Forecasting demand and allocating resources for operational agility.
Control: Real-time performance tracking to manage against service levels and priorities.
Review: Data-driven analysis to identify emerging trends, risks, or opportunities.
Improve: Continuous improvement cycles leveraging AI and best practices.

Benefits of AOM Implementation

Release 20%+ operational capacity in the first 12 months.
Increase productivity by over 30% through data-driven decisioning.
Enhance customer turnaround and SLA compliance on a global scale.

Practical Use Cases for Service Organizations

Banking: Optimize branch workload and reduce transaction times.
Insurance: Improve claims processing accuracy and throughput.
BPOs: Enhance workforce flexibility for fluctuating client demands.

Conclusion: Why Choose AOM?

Adopting AOM empowers your teams with actionable intelligence, proven methodologies, and a culture of operational excellence. ActiveOps clients experience measurable gains in productivity and agility, supporting data-driven transformation and employee engagement. Discover how AOM can drive operational success across your organization today.