Resetting Your Password or Unlocking Your Account

Password resets and account unlocks are essential self-service skills for all ActiveOps users. Secure access ensures uninterrupted use of our decision intelligence platform. If you can't log in due to a forgotten password or your account is locked, follow this step-by-step guide to restore access quickly and securely.

Accessing the Password Reset Page

1. Navigate to the ActiveOps login portal.
2. Click the “Forgot your password?” or “Reset password” link below the login field.

Resetting Your Password

1. Enter your registered work email address.
2. Check your inbox for a password reset email from ActiveOps (check spam/junk folders if not found).
3. Follow the link in the email and set a new, secure password.

Unlocking a Locked Account

1. If your account locks from too many failed login attempts, wait 15 minutes for an automatic unlock.
2. If still locked, contact your ActiveOps system administrator or help desk for a manual unlock.

Best Practices for Secure Access

• Use a unique, complex password not shared with other logins.
• Update your credentials regularly as part of ActiveOps security policies.
• Do not share your credentials with others.

Conclusion

Timely password resets and proper credential management are key to maximizing the value of your ActiveOps platform. Following these steps keeps your account secure and minimizes operational downtime. For further assistance, reach out to your system administrator or consult ActiveOps support resources.