Rubbermagazijn Customer Service – Frequently Asked Questions (FAQ)

Rubbermagazijn Customer Service – Frequently Asked Questions (FAQ)

1. What products does Rubbermagazijn offer?

Rubbermagazijn supplies a wide variety of technical rubber products, including rubber strips, sheets, seals, gaskets, hoses, and vibration dampers. You can browse the full range on our website.

2. How can I contact your customer service?

You can reach us via email at [e-mail] or through our online contact form on the Customer Service page. During business hours, our team is also available by phone (see the website for details).

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Orders and Delivery

3. How do I place an order?

Orders can be placed directly through our website. Simply add the desired products to your cart and proceed to checkout. If you need help, our customer service team can assist you.

4. How can I track my order?

Once your order is shipped, you'll receive an email with tracking details. If you have not received this or need further assistance, please contact our customer service and provide your order number.

5. How fast will my order be delivered?

Orders placed before 17:00 are processed and shipped the same day. Standard delivery within the Netherlands is typically within 48 hours. Delivery times for other regions may vary; see our shipping policy or contact us for more information.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact customer service as soon as possible. Changes may be possible only if your order has not yet been shipped.

7. What delivery options are available?

We offer standard parcel delivery. Large or bulky items may be shipped via special carriers. Shipping options and costs will be calculated and displayed at checkout.

8. Can I return a product?

Yes, returns are accepted within the terms of our return policy. Contact customer service with your order number to start the return process.

9. What should I do if my delivery is delayed or incomplete?

If your order has not arrived within the expected timeframe, or if your delivery is incomplete, please contact our customer service team with your order details for quick assistance.

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General Information

10. Where can I find technical information about products?

Technical specs and application advice are available on each product page. Our team can provide additional support if needed.

11. How can I request a quote for bulk or custom orders?

For large, specialized, or custom orders, contact us at [e-mail] or use the contact form. Provide as many details as possible for a tailored quote.

12. Do you supply internationally?

Rubbermagazijn mainly serves the Netherlands and Benelux, but international shipments may be possible upon request. Please contact us for options.