Frequently Asked Questions (FAQ) - Pricing

Understanding Candex Pricing: Frequently Asked Questions

Candex is a vendor management and payments platform that streamlines buying and paying for goods and services. To help organizations and suppliers understand their costs, Candex provides clear guidance about its pricing and fee structure. Below are the key points addressed in their Pricing FAQs.

Is Candex Free for Buyers?

Yes, Candex is free for buyers. Businesses and organizations using Candex to manage their procurement process will not be charged for using the platform. This makes it a compelling choice for streamlining vendor onboarding, purchasing, and payments without incurring extra costs for buyers.

What Fees Do Suppliers Pay?

Suppliers using Candex are subject to a standard fee. This fee applies each time a payment is processed using the platform. The fee is typically a percentage of the transaction amount and is automatically deducted at the time of payment. For precise fee percentages or more details, suppliers are encouraged to contact Candex directly.

Are There Any Hidden Fees or Setup Charges?

No, Candex does not charge any hidden fees or setup charges. Suppliers only pay the transaction fee when they receive a payment through the platform. There are no additional onboarding, subscription, or monthly charges.

How Do Suppliers Receive Payments?

Suppliers can receive payments directly to their bank accounts in their local currency. Candex supports fast, secure, and compliant payments, including options for same-day or next-day transfers in many markets.

How Does the Fee Structure Benefit Suppliers?

Candex’s fee structure allows suppliers of all sizes to participate without upfront costs. The pay-as-you-go model ensures that suppliers only pay when they get paid, with no risk of ongoing charges or financial commitments.

Can Suppliers Pass the Fee Along to Buyers?

Candex advises suppliers and buyers to agree on commercial terms prior to transacting, including how fees are managed. Some organizations may allow suppliers to include transaction fees in their pricing, while others may prefer the fee be absorbed as a cost of doing business.

Where Can I Get More Details?

For organizations or suppliers seeking more information, Candex recommends reaching out to their sales or support teams. Candex provides personalized guidance to help entities understand any specific fees, payment schedules, or compliance considerations relevant to their region or transaction type.