Alda Caldeira

Yes. If someone is collecting your purchase from our store, please respond to your Ready for Collection email with their details. Ensure they bring a form of ID and the order number when they visit...

When placing an order from the UK for international shipping, you will need to change the local currency and shipping destination before placing your order. If using a mobile device, scroll to the ...

Once your order is dispatched and you have received tracking information by email, you can manage your delivery and make changes directly with the courier. Please note, we don't take responsibility...

If you receive an incorrect item or order, please contact Customer Services.  We’ll arrange for our courier partner to collect the incorrect item or order without charge and at a convenient time fo...

If you would like to cancel an order which is being shipped outside of the UK, please contact Customer Services as soon as possible and provide your email address and order number. International or...

Once you have placed an online order, your order status will show in the 'Online Order History' section in your account homepage. Order Status: New = we have received your online order Order Status...

Yes, we do, and they include afternoon tea in our in-store restaurant, Arthur's at Liberty. As soon as store tour dates become available, you can book your ticket on our website. Here you'll also f...

Yes, hearing loops are available on request. Please speak to one of our in-store colleagues who'll be happy to help. 

There are two on-street disabled parking spaces available on Great Marlborough Street with a two hour limit. Plan your journey to the parking bays using Google Maps. Alternatively, use what3words -...

To contact our Head Office teams such as Buying, Marketing, Press and Facilities, please submit a request form. Select the relevant department from the drop-down and submit your request form. You m...