Alda Caldeira

Once we have shipped your items, you'll receive an email from us confirming your order followed by a separate email from our courier partners containing delivery and tracking information. You can t...

UK Standard delivery - shop before 19th December and select UK Standards delivery at checkout to guarantee pre-Christmas delivery.  Next Day delivery - shop by midnight on 21st December and select ...

If you receive an email confirming delivery but you can't find your parcel, we recommend waiting 24 hours as occasionally your parcel will arrive the following day. In the meantime, please check yo...

Please select one of the following for more information on applying a voucher, gift card or discount to an online order.  Beauty Drop credit Loyalty Voucher (UK orders) Loyalty Voucher (Internatio...

Sometimes we may have to cancel your order due to a glitch in our system, products going out of stock or payment failures. If this happens, we will always try to notify you by email.  We won't take...

We are unable to combine orders or add items to an existing online order. If you would like to buy additional items and have your purchases delivered together, provided that your order hasn't been ...

We're sorry that you're experiencing difficulties checking out on our website. For customers who have experienced a similar issue, they have seen success by manually entering payment card details a...

Please complete our lost property form if you misplaced personal items while visiting our store. Ensure you provide a detailed description of your lost item including the colour, brand and size. If...

We have the following bathroom facilities in-store. Single sex toilets on the lower ground floor and floor 3 Gender neutral toilets on floor 2 which include wheelchair accessible facilities (left ...

Our store is open Monday to Saturday: 10am to 9pm and Sunday: 12pm to 6pm. Browsing times on Sundays are between 11.30am and 12pm. On Tuesday 24th December (Christmas Eve), we are open from 9am unt...